Privacy policy

Skvela Insurance Services LLC ("Skvela," "Skvela Insurance," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and your rights regarding your information.

1. Information We Collect

We collect personal information you voluntarily provide to us, including when you submit a contact form, request a quote, schedule a consultation, or apply for an insurance product. This information may include:

• Name, address, phone number, email address
• Date of birth, gender, marital status
• Employment and income information
• Health information (when applying for life insurance or annuity products)
• Beneficiary information
• Information necessary to evaluate insurance applications

We also automatically collect limited technical information when you visit our website, such as IP address, browser type, and pages viewed, through standard analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you requested
• Prepare insurance quotes and applications on your behalf
• Submit applications to insurance carriers we represent
• Communicate with you by phone, email, and SMS regarding your inquiry or active policy
• Comply with legal, regulatory, and licensing requirements
• Improve our website and services

3. SMS / Text Messaging

When you submit a request through our website, Facebook lead ads, or booking systems, you consent to receive SMS messages from Skvela at the phone number you provided. You may opt out at any time by replying STOP. Full SMS terms are available on our SMS Terms & Conditions page.

4. How We Share Your Information

We share your information only with:

• The insurance carriers you choose to apply with (required to issue policies)
• Service providers who help us operate our business, such as our CRM platform (Zoho), email and SMS providers, and IT support — all bound by confidentiality obligations
• Government, regulatory, or legal authorities when required by law

We do not sell your personal information.

We do not share your phone number, email, or other contact information with third parties for their own marketing purposes.

We do not share SMS opt-in data with third parties or affiliates for marketing purposes.

5. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal and regulatory recordkeeping requirements applicable to insurance brokers)
• Opt out of marketing communications at any time
• Opt out of SMS messages by replying STOP

To exercise any of these rights, contact us using the information below.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, or misuse. No system is perfectly secure, but we take this responsibility seriously.

7. Data Retention

We retain your information for as long as needed to provide services, comply with legal and regulatory requirements applicable to licensed insurance brokers (typically 7 years after the end of a customer relationship), and resolve any disputes.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available on this page. Material changes will be communicated through our website.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, or if you would like to exercise any of your rights, please contact:

Skvela Insurance Services LLC
22151 Barington Way
Santa Clarita, CA 91350
Phone: 855-814-3328
Email: info@skvela.com
CA License #6004479